Last updated: 26 May 2026
Spot On Digital respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, download a resource, request an audit, work with us or interact with our marketing.
By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.
1. Who we are
Spot On Digital is a digital marketing business based on the Gold Coast, Australia.
We provide services including web design, SEO, Google Ads, social media management, content marketing, email marketing, branding and related digital marketing services.
You can contact us at:
Email: hello@spotondigital.com.au
Phone: 0468 654 490
Website: https://spotondigital.com.au/
2. What personal information we collect
The personal information we collect depends on how you interact with us. This may include:
- Your name
- Your email address
- Your phone number
- Your business name
- Your website URL
- Your social media handles
- Your enquiry details or project requirements
- Information you submit through forms on our website
- Information provided when you request a free audit, download a resource or subscribe to our emails
- Billing or payment information, where required
- Information needed to provide our services, such as website access, analytics access, advertising account access or brand assets
- Technical information such as your IP address, browser type, device type, pages visited and how you interact with our website
We do not intentionally collect sensitive information unless it is necessary for a specific service and you have chosen to provide it.
3. How we collect personal information
We may collect personal information when you:
- Fill out a contact form on our website
- Request a free audit
- Download a free resource
- Subscribe to our email list
- Book a call or consultation
- Email, call or message us
- Become a client
- Provide access to your website, analytics, advertising accounts or other digital platforms
- Interact with our website, ads, emails or social media pages
We may also collect information automatically through cookies, analytics tools and tracking technologies.
4. Why we collect and use your information
We collect and use personal information to:
- Respond to enquiries
- Provide quotes, proposals and audits
- Deliver our digital marketing services
- Communicate with you about your project or account
- Manage client relationships
- Improve our website, services and customer experience
- Send helpful marketing updates, resources or promotional content
- Measure the performance of our website, ads and marketing campaigns
- Manage billing, invoicing and business administration
- Comply with legal obligations
- Protect our business, website, systems and users
We will only use your personal information for the purpose it was collected, a related purpose you would reasonably expect, or another purpose where you have given consent.
5. Website analytics, cookies and tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand website traffic and measure marketing performance.
These tools may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser type
- Referral source
- General location data
- Interactions with forms, buttons or downloads
We may use tools such as Google Analytics, Google Ads, Meta advertising tools, email marketing software, CRM systems or similar platforms.
You can disable cookies through your browser settings, however some parts of our website may not function as intended.
6. Email marketing
If you subscribe to our email list, download a resource, request an audit or provide consent to receive marketing from us, we may send you emails about digital marketing tips, services, updates, offers or resources.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
7. Client account access and project information
When we work with clients, we may require access to platforms such as websites, hosting accounts, Google Analytics, Google Search Console, Google Business Profile, Google Ads, Meta Business Suite, email marketing platforms, social media accounts or other tools needed to complete the agreed work.
We only use this access to provide the services you have requested. We take reasonable steps to keep login details, account access and project information secure.
Where possible, we recommend clients provide access using user permissions rather than sharing passwords.
8. When we disclose personal information
We may disclose personal information to:
- Contractors, employees or service providers who help us deliver our services
- Website developers, designers, copywriters, SEO specialists, ad specialists or other project support providers
- Technology providers, including website hosting, CRM, analytics, email marketing and cloud storage platforms
- Payment processors, accountants or professional advisers
- Legal, regulatory or government authorities if required by law
- Third parties with your consent
- Platforms we use to manage campaigns or deliver services, such as Google, Meta or email marketing providers
We do not sell your personal information.
9. Overseas disclosure
Some of the platforms and service providers we use may store or process information outside Australia. This may include countries such as the United States, the United Kingdom, countries within the European Union or other locations where those providers operate.
Where we use third party platforms, their own privacy policies and data handling practices may also apply.
10. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include:
- Secure password practices
- Two factor authentication where available
- Restricted access to client accounts and files
- Secure cloud based systems
- Confidentiality practices with contractors and team members
- Regular review of access where appropriate
No online system is completely secure, but we take reasonable steps to protect the information we hold.
11. How long we keep personal information
We keep personal information for as long as reasonably necessary for the purpose it was collected, to provide services, manage business records, comply with legal obligations or resolve disputes.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
12. Accessing or correcting your information
You may request access to the personal information we hold about you.
You may also ask us to correct your personal information if it is inaccurate, out of date, incomplete or misleading.
To request access or correction, please contact us at:
We may need to verify your identity before providing access or making changes.
13. Data breaches
If we become aware of a data breach involving personal information, we will take steps to assess and respond to the breach.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner if the breach is likely to result in serious harm. The OAIC explains that eligible data breaches must be notified where the Privacy Act applies and serious harm is likely.
14. Third party links
Our website may contain links to third party websites, platforms or tools.
We are not responsible for the privacy practices, content or security of those third party websites. We recommend reviewing their privacy policies before providing personal information.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
Email: hello@spotondigital.com.au
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
The updated version will be published on this page with a new “Last updated” date.
